We want you to be happy with your purchase. If something is not right, tell us.
RETURN WINDOW
Requests to return a piece should be raised within 7 days of delivery, from the order page in your account.
CONDITION
Returned pieces must be unworn and undamaged, with all original packaging, tags, and certificates included. We inspect every return on arrival.
WHAT CANNOT BE RETURNED
Custom-made and personalised pieces, and items altered at your request (such as resizing or engraving), cannot be returned unless they are faulty.
REFUNDS
Once a return passes inspection, we issue a refund together with a GST credit note, which is available from your account. Refunds are made to the original payment method.
FAULTY ITEMS
If a piece arrives damaged or is not as described, contact us straight away. We will arrange collection and repair, replace, or refund it at no cost to you.